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Terms & Conditions


Production/Delivery Times

In stock items are shipped within 3 days, however during busy times it may take us a little longer. Please inform us if any of the items are needed urgently and we will try to get them there on time! 

We will endeavour to keep you informed of delivery dates but you can phone us on 07805 066417 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to check on the progress of an order.

Please allow up to 6 working days for UK delivery and up to 12 working days for worldwide shipping, unless special delivery is selected  in which case your pieces should arrive within the next day (excluding weekends, UK only) if ordered by 2pm the day before

Some items are painted to order, therefore please allow 14-21 days UK, 21-28 days worldwide for completion and postage of your item/s On some occasions items may be delayed; if there is likely to be a delay you will be informed by email or telephone

Delivery Method

We are happy to deliver to home or work 

Please inform us of a 'safe place' in which to leave your parcel if you are likely to be out

Loss or Damage 

Parcels sent by Royal mail are subject to royal mails terms and conditions, parcels are not considered lost until 15 working days after the parcel has been sent. A replacement or refund can not be offered until after the 15 days.

We reserve the right to use whichever delivery company we deem suitable. We do endeavour to ensure the goods are packaged in a way to minimise damage  In the unlikely event of damage occurring during delivery please report upon opening your parcel to: email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 07805 066417.  Please retain the pieces and the packaging


All images and rights in this website belong to Laura Lee Designs. When you use this website you agree to use it for your own personal, non-commercial use only, anything else is not permitted unless you have our express permission. You may not alter, distribute or re-post anything from this website without our prior consent.

Information on Our Site

We have taken great care to ensure that the content of this website is correct, including all of the prices. We have tried to make sure all the items are fairly and accurately described. We reserve the right to cancel any orders where an error has occurred in the description or price which is subsequently brought to our attention. All images on the site are representation of the goods to be received. All china items are hand painted and so will differ slightly from the images shown.


Commissions are undertaken on the understanding that Laura Lee Designs maintains the rights to any images produced unless by prior agreement. We will work with you to create a piece of art that is as close to the brief as possible, though all artistic and interpretation ideas are made by the artist alone and are not subject to outside influence. We cannot replicate copyrighted work without the owners permission which must be provided before work will commence. Commissioned items cannot be returned for art/interpretation reasons.


All prices shown are complete, the price you see is the price you pay. All extras added will be listed clearly in the cart and checkout process. All prices are correct at time of press. We reserve the right to change the prices at any time without notice.

Payment Terms

All items must be paid for in full before shipping. All commissioned items must be paid for in full before work commences. We accept no liability if a delivery is delayed because incorrect details have been given to us.

Cancellation by Us:

We reserve the right to cancel or amend the order if:

  1. we have insufficient stock to deliver the goods you have ordered;

  2. we do not deliver to your area;

  3. one or more of the goods you ordered was listed at an incorrect price due to error.

If we do cancel or amend your order we will inform you be e-mail or telephone within 30 days of the order being placed and discuss alternatives which may include a full refund of the amount paid.


If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Changes to Terms

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


You acknowledge and agree to be bound by the terms of our privacy policy.

Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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